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Process Improvement and Optimizations

Master the systematic analysis of systems to enhance business processes.
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Invest in your career growth

The goal of this course is to give participants the tools they need to improve business processes methodically for efficiency and effectiveness. Attendees will gain expertise implementing strong operational strategies through the analysis of current systems, the identification of bottlenecks, and the highlighting of opportunities for improvement.
Topic 1:  The importance of continuous improvement
Topic 2: Tools and techniques for determining the reasons of process inefficiencies
Topic 3: Identifying and implementing corrective measures and solutions based on root cause analysis
Topic 4: Methods and tools for risk identification and prevention
Course dates
Session 1: 23 May 2024​
Session 2: 28 May 2024​
Session 3: 30 May 2024 ​
Session 4: 04 June 2024
Course duration
Total duration of 10 hours divided into 2.5 hour sessions from 18:30 - 20:30 EEST
Intermediate / Advanced​
Course format
Online live sessions
The session will be held in Bulgarian language
All learning materials are in English
Included extras

⚬ Digital certificate for successful completion

690 BGN incl. VAT
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Our course is for:
Professionals looking to enhance their process management skills
Managers seeking to elevate their skillset
Individuals aspiring to grow into management positions
How to participate?
  1. Apply for the course using our registration form.
  2. Receive an invoice with the participation fee.
  3. Complete payment by May 10th.
  4. Get added to the participants list.
  5. Receive supplementary information.
  6. Participate in the live online sessions.
Rada Serafimova, Program Trainer
Rada Serafimova is a long-time trainer with over 14 years of experience in Lean Six Sigma, Total Productive Maintenance, and related disciplines. She has worked with global leaders like SKF, Vidima, Ideal Standard, Danone, and Hanon, successfully implementing the Toyota Production System (TPS) and Lean methodology across manufacturing and service sectors.

She has 3 years of experience as a Project Manager and Lean Six Sigma expert at SKF Bearings Bulgaria, 6 years of experience as a Lean manager of a production system at Ideal Standard - Vidima, and 5 years of experience as a Lean manager at Ideal Standard International.

Rada obtained her certificate in Lean Manufacturing & Six Sigma from Gothenburg, Sweden
690 BGN
including VAT
Participation in the training sessions
Executive networking​
Digital Certificate​

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Please select the option relevant to your experience in a management role

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